FAQs

What steps do I need to take to use one of your templates on my site?
In order to use our templates you must sign up for hosting and use the shopping cart software provided by one of theapproved web hostson ourapproved web hosts page.
-Once you purchase your web hosting from one of our approved web hosts(some plans are only for hosting, so please verify with the host that your plan includes the shopping cart software that is needed for our templates), you can then peruse our catalog of pre-made template designsand choose the template you would like to use for your website.
-You will then submit your order through our online ordering system and once we receive your order and full payment, you will receive a customization questionnaire for the template you purchased via email. Once we receive your complete customization questionnaire, we will begin working on your customized proof. We provide electronic proofs for all designs purchased through our website. Please allow 9-10 business days for your customized proof to be prepared and ready for your review. A link to your proof will be emailed to you once it is ready.
-Once you approve the proof, we will then install the template within your approved web hosting account within 24 business hours.

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Does your template price include design installation?
Yes. Our template price includes free installation of your design template, stylesheet, and all associated graphics as long as you are using a shopping cart/hosting solution that is on our approved shopping cart page.

If you use a host that is not on our approved list...you will be responsible for installing the template and images within your website. We can not offer installation support for non approved web hosts. You will receive the base .html template file and all customized graphics(no source or .psd files are ever released).

If you are using a host that you feel uses a similar shopping cart system as our other approved web hosts, please feel free to contact us to see if your cart is compatible with our templates and we can let you know if we will be able to provide installation services...

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How long does it take to customize a ready made template?
Please allow 9-10 business days(Monday through Friday) from when we receive your customization questionnaire and full payment for us to customize the template with your information and provide you with a customized proof.

Once you approve the proof and we have the valid log in details for the approved web host you will be using, we will then install your template files within 24 business hours(Monday through Friday).

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Do you have a phone number we may contact you at?

As a virtual business, we prefer to communicate via email. This allows us to keep an accurate record of the correspondence between both parties and eliminates any confusion regarding what was discussed. Email also allows our design team to remain focused on the design projects we are currently working on. For security reasons we do not give out personal information or phone numbers for any of our employees or staff. We understand that once a custom contract has been entered into you may want to contact us via telephone to discuss some issues...We will consider these requests on a client to client basis for custom design projects. Phone support is not available for pre-made and made to match design products, all support will be done via email correspondence.

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I am a Web designer and one of my clients would like to use one of your templates on their website. Can I purchase the template to use on my clients website?

Unfortunately, as stated in our terms, we do not allow web designers or graphic designers to purchase our templates to use on their own clients websites. All template purchases, must be made by the business owner that will be using the template directly through our website.

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What forms of Payment do you accept?

At this time we only accept payments made through Paypal. We support the following types of payments through Paypal.

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I am a business or individual and I would like to purchase your graphics and re-sell them.

Unfortunately, as stated in our terms, we do not allow our templates, graphics, coding, or design concepts to be re-sold or transferred to another individual. You are purchasing a license to use the graphics on your own site and the license is being granted to you only.

You may not transfer ownership of the design to another individual. If you need to purchase full ownership and copyright to your design so that you may transfer ownership to a secondary individual, then you will need to contact us to purchase the copyright to the designs.

Keep in mind if you purchased a pre-made template and other designs have been sold, you may not purchase the copyright due to the fact that we can not sell it to you as a OOAK. Pricing for full copyright ownership varies depending on the design, but can range from $1000-$6000 per template or graphics site.

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Can I have the source or .psd files for my template?
We do not release source files or layered .psd files for any of our designs. You will receive the customized graphics contained in your purchased design, but source or layered files are never released. Please note that we do require any additional usage of our graphics to be licensed with us.

For example...you purchase a Made to Match Business Card Image, you would like to extract the company name and embellishments out of this design and use it for a post card you will mail to your customers. You either need to purchase a print logo from us at a fee of $40 and then you can use the logo however you wish for any number of print items or you need to purchase a Made to Match Post Card image design from us which will contain the license for this use. The logo is a better deal as you can use the logo for any number of branded print items. The $40 fee is only for Made to Match Print Logos for our Pre-Made Templates or Print Image designs. Custom Logo design is not covered under this pricing, the Made to Match logo will look exactly like your pre-made design.